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Analytics Overview - Disclosurely Analytics & Reporting

Comprehensive analytics platform for whistleblowing programs with real-time dashboards, custom reports, trend analysis, and compliance reporting capabilities.

Analytics Overview

Transform your whistleblowing data into actionable insights with Disclosurely's comprehensive analytics and reporting platform.

What is Analytics?

Disclosurely Analytics provides a complete suite of tools to monitor, analyze, and report on your organization's whistleblowing program. From real-time dashboards to custom compliance reports, our analytics platform helps you understand trends, identify risks, and demonstrate program effectiveness to stakeholders.

Key Analytics Capabilities:

  • Real-Time Dashboards - Live metrics and KPIs updated as cases progress
  • Trend Analysis - Identify patterns across time periods, departments, and categories
  • Compliance Reporting - Pre-built templates for regulatory requirements
  • Custom Report Builder - Create tailored reports for specific needs
  • Visual Charts - Interactive charts and graphs for data visualization
  • Export Capabilities - Download reports in CSV, PDF, and Excel formats
  • AI-Powered Insights - Pattern detection and risk assessment analytics

Analytics Components

1. Main Analytics Dashboard

The central hub for all your whistleblowing program metrics.

Access: Dashboard > Analytics

Key Features:

  • High-level overview of program health
  • Case volume trends (daily, weekly, monthly, yearly)
  • Category distribution charts
  • Priority and urgency breakdowns
  • Response time metrics
  • Resolution rate tracking
  • Active cases monitoring
  • Escalation rate analysis

Learn More: Analytics Dashboard Guide

2. Case Statistics

Detailed statistics and metrics for case management.

Metrics Tracked:

  • Total reports received (all-time and filtered periods)
  • Average response time to initial acknowledgment
  • Average time to resolution
  • Case closure rate
  • Re-opened cases tracking
  • Assignment distribution
  • Status distribution
  • Department/location analysis

Learn More: Statistics & Metrics

3. Compliance Analytics

Specialized analytics for regulatory compliance and audit reporting.

Compliance Features:

  • EU Whistleblowing Directive reporting
  • SOX compliance metrics
  • GDPR data subject request tracking
  • Audit trail reporting
  • Policy compliance monitoring
  • Deadline tracking and alerts
  • Regulatory submission templates

Learn More: Compliance Analytics

Key Metrics Explained

Case Volume Metrics

Total Reports

  • All reports received across all time periods
  • Filterable by date range, status, category
  • Includes both anonymous and confidential reports

Active Cases

  • Reports currently under investigation
  • Excludes closed, resolved, and archived cases
  • Real-time updates as statuses change

New Reports (Period)

  • Reports submitted within selected time period
  • Compare across different time ranges
  • Identify reporting trends and spikes

Performance Metrics

Average Response Time

  • Time from submission to first response/acknowledgment
  • Measured in hours or days
  • Color-coded based on SLA thresholds:
    • 🟢 Green: Within SLA target
    • 🟡 Yellow: Approaching SLA limit
    • 🔴 Red: SLA breached

Average Resolution Time

  • Time from submission to case closure
  • Broken down by category and priority
  • Helps identify bottlenecks in investigation process

Resolution Rate

  • Percentage of cases closed vs. total cases
  • Calculated as: (Closed Cases / Total Cases) × 100
  • Target: Typically 70-90% depending on case complexity

Risk Metrics

Escalation Rate

  • Percentage of cases escalated to higher priority or management
  • Formula: (Escalated Cases / Total Cases) × 100
  • High escalation rates may indicate systemic issues

High-Risk Case Count

  • Cases flagged as critical or high severity
  • Requires immediate attention and monitoring
  • Automatically tracked based on AI risk assessment or manual assignment

Support

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Analytics Overview - Disclosurely Analytics & Reporting | Disclosurely Docs