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Tracking Your Report - Disclosurely Status Lookup

Track whistleblower report status with unique tracking IDs. Check investigation progress, receive updates, and communicate securely with investigators anytime, anywhere.

Tracking Your Report

Use your tracking ID to check the status of your report, receive updates, and communicate with investigators anytime.

Your Tracking ID

Every report receives a unique tracking ID in the format: DIS-XXXXXXXX

What It's Used For

  • Check report status anytime
  • Receive updates and messages
  • Communicate with investigators
  • View investigation progress
  • See resolution outcome

Important Security Notes

⚠️ Keep your tracking ID secure - it's like a password to your report ⚠️ Don't share it - anyone with the ID can access your report ⚠️ Save it securely - write it down or use a password manager ⚠️ Can't be recovered if lost (anonymous reports) - this is by design for security

Checking Report Status

Access the Status Page

  1. Visit your organization's status lookup page
  2. Or click the link provided after submission
  3. Enter your tracking ID
  4. View current status and messages

Report Statuses

Learn more about case status management.

New

  • Report just submitted
  • Awaiting initial review
  • Expected: 24-48 hours for first update

In Review

  • Initial assessment underway
  • Case handler reviewing details
  • May be assigned to investigator

Investigating

  • Active investigation in progress
  • Gathering evidence and interviews
  • May receive questions from investigators

Resolved

  • Investigation complete
  • Resolution implemented
  • Outcome documented

Closed

  • Case officially closed
  • Final outcome recorded
  • Available in archives

Archived

  • Historical record
  • No longer active
  • Retained per data policy

Status Timeline

View complete history of your report:

  • When status changed
  • Who changed it (role, not name)
  • Reason for change
  • Messages at each stage
  • Time spent in each status

This transparency helps you understand investigation progress.

Receiving Updates

Automatic Notifications

If you provided an email (confidential reports):

  • Status change notifications
  • New message alerts
  • Investigation updates
  • Resolution notifications

Checking Manually

For anonymous reports:

  • Check status page regularly
  • Look for "New Messages" indicator
  • Review timeline for updates
  • No email notifications (maintains anonymity)

Secure Messaging

Sending Messages

  1. Access your report via tracking ID
  2. Scroll to messaging section
  3. Type your message
  4. Click "Send"

Messages are:

  • End-to-end encrypted
  • Maintain your anonymity
  • Delivered immediately
  • Notification sent to investigators

Receiving Messages

Investigators may ask:

  • Clarifying questions
  • Additional details
  • Evidence requests
  • Timeline confirmation
  • Witness information

Respond promptly to avoid investigation delays.

Message Best Practices

✅ Be responsive - check regularly for new messages ✅ Be specific - provide detailed answers ✅ Be honest - accuracy is critical ✅ Protect anonymity - don't reveal identifying details (if anonymous) ✅ Ask questions - seek clarification if needed

Expected Timeframes

Initial Response: 24-48 hours after submission

Investigation Duration:

  • Simple cases: 1-2 weeks
  • Moderate complexity: 2-4 weeks
  • Complex cases: 4-8 weeks

Resolution: Varies by severity and complexity

Tip: Check timeline and messages for specific updates about your case.

If Status Doesn't Change

If no update after 1 week:

  1. Send a message asking for status update
  2. Be patient - complex cases take time
  3. Check messages in case you missed a question

If no response after 2 weeks:

  1. Send follow-up message
  2. If still no response, contact organization's compliance team directly
  3. May indicate technical issue or oversight

Viewing Investigation Outcome

When resolved or closed:

  • Final status update provided
  • Outcome summary (within confidentiality limits)
  • Actions taken (may be limited by privacy/legal requirements)
  • Case closure reason

Note: Specific disciplinary actions may not be shared due to employment law and privacy requirements.

Troubleshooting

Can't access tracking page:

  • Check URL is correct
  • Clear browser cache
  • Try different browser
  • Contact support if persists

Tracking ID not working:

  • Verify you entered it correctly (case-sensitive)
  • Check for extra spaces
  • Confirm you're using organization's lookup page
  • Contact support with proof of submission

Lost tracking ID:

  • Anonymous reports: Cannot be recovered (by design)
  • Confidential reports: Contact support with your email
  • Prevention: Save ID immediately after submission

Next Steps:

Tracking Your Report - Disclosurely Status Lookup | Disclosurely Docs