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Custom Domains

Configure custom domains for your whistleblowing portal (reports.yourcompany.com). SSL certificates, DNS setup, and domain verification included automatically.

Use your own domain for your whistleblowing reporting portal. Create a professional, branded experience like reports.yourcompany.com.

Available on: Pro and Enterprise plans

Benefits of Custom Domains

Professional Appearance

  • Use your own domain (reports.yourcompany.com)
  • Builds trust with employees
  • Reinforces brand identity
  • Shows organizational commitment

Increased Trust

  • Employees recognize your domain
  • Reduces phishing concerns
  • Higher submission rates
  • Better engagement

SEO & Analytics

  • Own the web presence
  • Track traffic in your analytics
  • Control SEO for compliance pages

Requirements

Before setting up a custom domain:

✅ Subscription: Pro or Enterprise plan ✅ Domain Ownership: You must own the domain ✅ DNS Access: Ability to modify DNS records ✅ SSL Certificate: Automatically provided by Disclosurely

Setup Process

Step 1: Add Domain in Disclosurely

  1. Navigate to Settings > Custom Domains
  2. Click "Add Custom Domain"
  3. Enter your desired subdomain:
    • reports.yourcompany.com
    • speakup.yourcompany.com
    • ethics.yourcompany.com
  4. Click "Add Domain"

Step 2: Create DNS Records

You'll receive DNS configuration instructions:

CNAME Record:

  • Name/Host: reports (or your chosen subdomain)
  • Value/Points to: cname.disclosurely.com
  • TTL: 3600 (or automatic)

Verification TXT Record (temporary):

  • Name/Host: _disclosurely-verify.reports
  • Value: [unique verification token]
  • TTL: 3600

Step 3: Configure DNS Provider

Log into your DNS provider (examples):

Cloudflare:

  1. Go to DNS settings
  2. Add CNAME record
  3. Add TXT record for verification
  4. Save changes

GoDaddy:

  1. Navigate to DNS Management
  2. Add new CNAME record
  3. Add TXT record
  4. Save

Google Domains:

  1. Go to DNS settings
  2. Add Custom Resource Records
  3. Type: CNAME, TXT
  4. Save

Step 4: Verify Domain

Back in Disclosurely:

  1. Click "Verify Domain"
  2. System checks DNS records
  3. Verification usually completes within minutes
  4. May take up to 48 hours for DNS propagation

Step 5: SSL Certificate Provisioning

Once verified:

  1. SSL certificate automatically provisioned
  2. Takes 5-15 minutes
  3. HTTPS automatically enabled
  4. Domain goes live

Domain Status

Pending Verification

  • DNS records not detected yet
  • Check DNS configuration
  • Wait for DNS propagation

Verified

  • DNS records confirmed
  • SSL provisioning in progress

Active

  • SSL certificate issued
  • Domain is live
  • Reports can be submitted

Failed

  • Verification failed
  • Check DNS records
  • Re-verify or contact support

Managing Domains

Set Primary Domain

If you have multiple domains:

  1. Go to Settings > Custom Domains
  2. Click "Set as Primary" next to desired domain
  3. This becomes the default reporting URL

Remove Domain

To remove a custom domain:

  1. Navigate to Settings > Custom Domains
  2. Click "Remove" next to domain
  3. Confirm removal
  4. Domain stops working immediately
  5. Original disclosurely.com link remains active

Domain Analytics

View domain-specific analytics:

  • Visits to custom domain
  • Reports submitted via domain
  • Geographic distribution
  • Referral sources

Troubleshooting

Domain not verifying:

  • Check DNS records are correct
  • Wait for DNS propagation (up to 48 hours)
  • Ensure no conflicting records
  • Verify subdomain is correct

SSL certificate not provisioning:

  • Ensure DNS is fully propagated
  • Check for CAA records blocking issuance
  • Wait 15-30 minutes
  • Contact support if issue persists

Domain shows error:

  • Check domain status in dashboard
  • Verify SSL certificate is active
  • Test from different network
  • Clear browser cache

Best Practices

✅ Use descriptive subdomain: reports, speakup, ethics, whistleblow ✅ Communicate the URL: Share in employee communications ✅ Update materials: Change posters, handbooks, emails ✅ Test thoroughly: Submit test reports before announcement ✅ Monitor analytics: Track usage and engagement

Multi-Domain Setup (Enterprise)

Enterprise customers can configure multiple domains:

Use Cases:

  • Different domains per region
  • Separate domains per business unit
  • Language-specific domains
  • Acquisition integration

Setup:

  1. Add multiple domains via Settings
  2. Each gets unique DNS configuration
  3. All point to same organization
  4. Shared reporting and case management

Next Steps: