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Secure Messaging - Disclosurely Anonymous Communication

Encrypted two-way messaging for whistleblowers. Communicate with investigators anonymously using tracking IDs. Complete privacy protection with end-to-end encryption.

Secure Messaging

Communicate securely with investigators while maintaining your anonymity. Two-way encrypted messaging allows dialogue without compromising privacy.

How Secure Messaging Works

For Anonymous Reports

  • Messages encrypted end-to-end
  • Your identity remains protected
  • Communicate via tracking ID
  • No email or personal information needed
  • Cannot be traced back to you

For Confidential Reports

  • Encrypted communication
  • Direct dialogue possible
  • Faster clarification
  • Email notifications available
  • Identity protected from unauthorized access

Sending Messages

Access Messaging

  1. Visit status lookup page
  2. Enter your tracking ID
  3. Scroll to messaging section
  4. Type your message
  5. Click "Send"

Your message is:

  • Encrypted before sending
  • Delivered immediately
  • Visible only to authorized case handlers
  • Logged in case timeline

What to Include

Be specific:

  • Answer questions directly
  • Provide requested information
  • Add relevant new details
  • Clarify previous statements

Maintain privacy (if anonymous):

  • Avoid identifying information
  • Don't reveal your identity
  • Be vague about unique details
  • Protect your anonymity

Receiving Messages

Checking for New Messages

Anonymous Reports:

  • Check status page regularly
  • Look for "New Messages" badge
  • Messages appear in chronological order
  • No email notification

Confidential Reports:

  • Receive email notification
  • Click link to view message
  • Reply directly from status page
  • All messages encrypted

Types of Messages You Might Receive

Clarification Questions:

  • "Can you provide more detail about the date?"
  • "Which department did this occur in?"
  • "Were there any other witnesses?"

Evidence Requests:

  • "Do you have any documentation?"
  • "Can you provide specific examples?"
  • "Are there emails or messages related to this?"

Timeline Confirmation:

  • "Did this happen before or after X event?"
  • "How long has this been occurring?"
  • "When did you first notice this?"

Update Messages:

  • "Your report is being investigated"
  • "We need more time to complete investigation"
  • "Investigation is complete, see status for outcome"

Message Best Practices

Do:

✅ Respond within 48 hours when possible ✅ Be clear and specific ✅ Provide requested information ✅ Ask for clarification if needed ✅ Keep messages professional ✅ Save important message threads

Don't:

❌ Include personally identifying information (if anonymous) ❌ Make threats or use inflammatory language ❌ Provide false information ❌ Ignore messages from investigators ❌ Share your tracking ID with others ❌ Discuss investigation with coworkers

Message Security

Encryption

All messages use:

  • AES-256 encryption
  • Client-side encryption
  • Encrypted in transit and at rest
  • Zero-knowledge architecture
  • Military-grade security

What this means: Even Disclosurely cannot read your messages. Only you and authorized case handlers have access.

Access Control

Messages can only be accessed by:

  • Case handlers assigned to your report
  • Organization administrators
  • You (via tracking ID)

Who cannot access:

  • Unassigned team members
  • Other organizations
  • Disclosurely support staff
  • Anyone without authorization

Audit Trail

All message access is logged:

Message History

Viewing Past Messages

All messages are retained and accessible:

  • Chronological order
  • Timestamped
  • Threaded conversation view
  • Full history available

Exporting Messages

Anonymous Reports:

  • Screenshot messages for your records
  • Cannot export directly
  • Maintains anonymity

Confidential Reports:

  • Request message export via support
  • Provided in PDF format
  • Includes full conversation history

Limitations

Message Notifications:

  • Anonymous reports: No email notifications
  • Must check status page manually
  • Maintains complete anonymity

Real-Time Chat:

  • Not a real-time chat system
  • Messages checked during business hours
  • Expect response within 24-48 hours

File Attachments in Messages:

  • Cannot attach files to messages
  • Upload during initial report submission
  • Send new report if additional evidence needed

Troubleshooting

Message not sending:

  • Check internet connection
  • Verify tracking ID is valid
  • Try refreshing page
  • Contact support if persists

Not receiving responses:

  • Confirm you're checking correct tracking ID
  • Look in messaging section, not just status
  • Messages may come during investigation, not immediately
  • Wait 48 hours for response

Can't see past messages:

  • Scroll down in messaging section
  • Clear browser cache
  • Try different browser
  • Verify you're logged in with correct tracking ID

Related Topics:

Secure Messaging - Disclosurely Anonymous Communication | Disclosurely Docs