SLA Policies (Limited)
You can record response-time targets as SLA policies in Disclosurely. Deadlines are not yet shown, reminded or escalated, so track timelines from case status history.
Disclosurely lets an organisation owner record response-time targets as SLA policies. SLA tracking is limited today: policies can be configured, but deadlines are not shown to your team and nothing reminds or escalates when a target is missed.
What works today
- Create SLA policies with a response-time target per priority level in Workflows → SLA Policies (organisation owner only).
- When a report is submitted, a target deadline is calculated from the active policy and stored with the report.
Not available yet
- Deadlines are not displayed in the case view or dashboard.
- No reminders, breach alerts or automatic escalation.
- The mapping between the reporter's urgency choice and the policy's priority levels is not yet reliable, so a stored deadline may not match the intended target.
Meeting statutory timelines today
Where the EU Whistleblowing Directive applies, reports must be acknowledged within seven days and feedback given within a reasonable period of no more than three months. To track this today:
- Use the case status (new, reviewing, investigating, resolved) and its dated history.
- Assign every case to a named handler, so one person is responsible for the timeline.
- Use the audit trail to show when the report arrived and when it was acknowledged, updated and closed. You can export the trail as CSV or JSON.
- Keep your own reminder (for example in a shared calendar) for the seven-day and three-month points.
Enterprise
Enterprise is a contact-led, custom-priced option for large or complex organisations. Requirements beyond what is described here, such as scheduled reports or escalation, are subject to scoping and agreement as part of an Enterprise agreement. They are not part of Pro.