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Subscription & Billing

Review Disclosurely's Pro, Organisation, and Enterprise plans, billing guidance, and how self-serve differs from demo-led and sales-led rollout.

Manage your Disclosurely subscription, billing information, and usage in one place.

Subscription Plans

Pro (£39.99/month)

  • Anonymous reporting portal
  • Two-way messaging
  • Case management
  • Unlimited employees
  • Secure storage included
  • Email notifications
  • Standard branding
  • Self-serve setup
  • Standard support

Pro storage is commercially on a reasonable-use basis. No fixed numerical storage allowance is currently defined, and there is no automated plan-based storage enforcement.

Annual Pro billing is £399.90/year (pay for 10 months, get 12). Your Pro price remains £39.99/month while your subscription stays active.

Organisation (£149/month or £1,500/year)

  • Everything in Pro
  • Unlimited secure storage
  • Anonymous Feedback (Organisation+)
  • Setup and onboarding support
  • Launch guidance / supported rollout
  • Priority support
  • Annual review call
  • Gift & Hospitality Declarations — Coming Soon

Organisation and Enterprise unlimited secure storage remains subject to general Acceptable Use protections.

Organisation is recommended for larger or multi-site organisations. Start a free trial from the pricing page to experience the product; Organisation checkout is not wired as a separate self-serve purchase today.

Enterprise (Custom pricing)

  • Everything in Organisation
  • Procurement onboarding support
  • Security questionnaire support
  • Custom contract terms
  • DPA review
  • SLA discussion
  • Enhanced rollout support

Viewing Your Subscription

Navigate to Settings > Billing to view:

  • Current plan
  • Billing cycle
  • Next billing date
  • Usage statistics
  • Invoice history
  • Payment method

Getting Started

Start with Pro

  1. Go to Settings > Billing
  2. Select Pro
  3. Enter payment information
  4. Review pricing (£39.99/month)
  5. Click "Confirm"

What Happens:

  • Immediate access to Pro features
  • Monthly or annual billing starts from activation
  • Organisation and Enterprise remain demo- or sales-led

Move to Organisation

  1. Start a free trial from the pricing page or contact sales
  2. Confirm rollout scope and modules
  3. Agree Organisation terms (£149/month or £1,500/year)
  4. Account upgraded with onboarding support

Move to Enterprise

  1. Book a demo from the pricing page or demo page
  2. Complete inquiry form
  3. Schedule consultation call
  4. Receive custom quote
  5. Sign agreement
  6. Account upgraded

Changing Your Plan

Pro customers can switch billing cycle or move to Organisation or Enterprise when rollout, feedback modules, procurement, or security requirements change. Organisation and Enterprise changes are handled with the sales team rather than a fully self-serve path.

Managing Payment

Update Payment Method

  1. Go to Settings > Billing
  2. Click "Update Payment Method"
  3. Enter new card details
  4. Click "Save"
  5. New method used for next billing

Payment Methods Accepted

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Apple Pay
  • Google Pay
  • Bank Transfer (Enterprise, annual billing)

Billing & Invoices

View Invoices

Access all invoices:

  1. Navigate to Settings > Billing > Invoices
  2. View invoice list with:
    • Invoice number
    • Date
    • Amount
    • Status (Paid, Pending, Failed)
  3. Download PDF for accounting

Failed Payments

If payment fails:

  1. Email notification sent
  2. Retry attempt after 3 days
  3. Second retry after 7 days
  4. Account suspended if still failing
  5. Update payment method to resolve

Account Suspended:

  • Reporting portal disabled
  • Cannot access dashboard
  • Data preserved
  • Reactivated upon payment

Usage & Limits

Current Usage

View usage statistics:

Reports:

  • Total reports this month
  • Usage within your current plan
  • Historical usage trends

Team Members:

  • Active team members
  • Available seats
  • Additional seat costs

AI Conversations:

  • AI conversations used within Pro plan limits
  • Remaining allowance
  • Usage history

Storage:

  • Total storage used
  • File upload volumes
  • Retention periods

Exceeding Limits

Pro Plan - Team Seats:

  • 5 seats included
  • Additional seats: £5/user/month
  • Add/remove seats anytime
  • Prorated billing

Canceling Your Subscription

To cancel your Pro subscription:

  1. Navigate to Settings > Billing
  2. Click "Cancel Subscription"
  3. Provide feedback (optional)
  4. Confirm cancellation

What Happens:

  • Access continues until cycle ends
  • No further charges
  • Subscription ends at renewal
  • Data preserved for 90 days

Data After Cancellation

90-Day Grace Period:

  • All data accessible (read-only)
  • Can export data
  • Can reactivate subscription
  • No charges during grace period

After 90 Days:

  • Data permanently deleted
  • Cannot be recovered
  • Export data before deletion

Billing FAQ

Q: Can I get a refund? A: 14-day money-back guarantee on the first Pro subscription. Contact support within 14 days.

Q: Do you offer discounts? A: Annual billing: save £79.98 (2 months free) versus paying monthly. Non-profits: Contact sales for special pricing.

Q: Can I pause my subscription? A: No, but you can cancel and reactivate anytime within 90 days.

Q: What happens if I don't pay? A: Account suspended after failed retry attempts. Data preserved for 90 days.

Q: Can I pay annually? A: Yes. Annual Pro billing is £399.90/year — equivalent to 2 months free versus monthly. Organisation is £1,500/year. Contact sales for Enterprise.

Questions?