Notification System - Email Alerts & Updates | Disclosurely
Configure email notifications for case updates, assignments, deadlines, and system alerts. Customize notification preferences and manage alert frequency.
Notification System
Stay informed with real-time email notifications and in-app alerts for case updates, assignments, deadlines, and important system events.
Overview
Disclosurely's notification system ensures team members and reporters never miss critical updates. Configure personalized notification preferences, manage alert frequency, and receive timely updates via email and in-app notifications.
Access: Dashboard > Settings > Notifications
Notification Types
For Case Handlers & Administrators
Case Assignments:
- New case assigned to you
- Case reassigned to different handler
- Case escalated to your attention
- Bulk assignments completed
Status Updates:
- Case status changed (any case you're involved in)
- Case priority elevated or reduced
- Case marked as resolved
- Case reopened after closure
Messaging:
- New message from reporter
- Reporter responded to your question
- Internal note added by team member
- File uploaded by reporter
Deadlines & SLAs:
- SLA deadline approaching (24h warning)
- SLA deadline breached
- Response time exceeding target
- Investigation milestone approaching
System Alerts:
- New high-priority case requires immediate attention
- Pattern detected across multiple cases
- Security alert or unusual activity
- System maintenance scheduled
For Reporters
Submission Confirmation:
- Report successfully submitted
- Tracking ID provided (DIS-XXXXXXXX)
- Expected response timeline
- Next steps information
Status Updates:
- Investigation status changed
- Case assigned to investigator
- Additional information requested
- Investigation completed
- Resolution communicated
Messaging:
- New message from investigator
- Question requires your response
- Investigation update available
- Case closed notification
Reminders:
- Pending messages requiring response
- Draft expiring soon (if applicable)
- Follow-up requested
Managing Notification Preferences
Email Notifications
Configure Email Settings:
- Navigate to Dashboard > Settings > Notifications
- Select notification categories to enable/disable
- Choose email frequency (instant, daily digest, weekly summary)
- Set quiet hours (no emails during specified times)
- Save preferences
Email Frequency Options:
- Instant: Email sent immediately when event occurs
- Hourly Digest: Batched updates sent once per hour
- Daily Digest: Single email at chosen time (e.g., 9 AM)
- Weekly Summary: Weekly roundup of all activity
- Disabled: No email notifications
Recommended Settings:
- High-priority cases: Instant
- Status changes: Daily digest
- Team updates: Weekly summary
- System alerts: Instant
In-App Notifications
Real-Time Alerts:
Notifications appear in the application:
Notification Bell:
- Icon in top navigation bar
- Badge shows unread count
- Click to view notification center
- Mark individual or all as read
Notification Center:
- Chronological list of all notifications
- Filter by type or date
- Quick actions (view case, reply, dismiss)
- Search notifications
Desktop Notifications:
- Browser push notifications (opt-in)
- Appear even when tab not active
- Click to navigate directly to case
- Requires browser permission
Learn More: Team Management