FAQs - Disclosurely Support
Common questions answered about Disclosurely's secure whistleblowing platform, security features, pricing, compliance, reporting, and support options.
Frequently Asked Questions
Common questions about Disclosurely answered.
General
Q: What is Disclosurely? A: Disclosurely is an enterprise whistleblowing and compliance management platform with end-to-end encryption, AI-powered analysis, and comprehensive compliance tools.
Q: Who can use Disclosurely? A: Any organization that needs secure whistleblowing channels - companies, non-profits, government agencies, schools, healthcare providers, and more.
Q: How much does it cost? A: Free Basic plan available. Pro plan is £39.99/month. Enterprise plans have custom pricing. See Pricing.
Security & Privacy
Q: How secure is Disclosurely? A: Military-grade AES-256 encryption, zero-knowledge architecture, ISO 27001 certified. See Security.
Q: Can Disclosurely see my reports? A: No. Zero-knowledge encryption means we cannot access report content. Only authorized users in your organization can decrypt reports.
Q: Is anonymity really guaranteed? A: Yes. Anonymous reports collect no personal information and are encrypted client-side. We cannot identify reporters.
Q: What if I lose my tracking ID? A: Anonymous reports cannot be recovered if tracking ID is lost (by design for security). Confidential reports can be recovered by contacting support.
Reporting
Q: How do I submit a report? A: Access your organization's secure reporting link and follow the submission process. See How to Submit.
Q: Should I report anonymously or confidentially? A: Anonymous for maximum privacy. Confidential if you're comfortable sharing identity for easier communication. See Report Types.
Q: How long does investigation take? A: Typically 2-4 weeks, varies by complexity. Check your tracking ID for updates.
Q: Will I know the outcome? A: Yes, you'll receive status updates and final outcome (within confidentiality limits). Specific disciplinary actions may not be shared.
For Administrators
Q: How do I set up my organization? A: See Initial Setup Guide.
Q: Can I customize the branding? A: Yes, on Pro and Enterprise plans. See Custom Branding.
Q: How do I invite team members? A: Navigate to Dashboard > Team > Invite. See Team Management.
Q: What user roles are available? A: Admin, Org Admin, Case Handler, and Reviewer. See Team Management.
Billing
Q: Can I cancel anytime? A: Yes, cancel anytime. Access continues until end of billing cycle.
Q: Do you offer refunds? A: 14-day money-back guarantee on first Pro subscription.
Q: Is there a discount for annual billing? A: Yes, 20% discount for annual billing.
Compliance
Q: Is Disclosurely GDPR compliant? A: Yes, fully GDPR compliant with automated data request processing.
Q: Does it meet EU Whistleblowing Directive requirements? A: Yes, designed specifically for EU Directive compliance.
Q: What audit capabilities are included? A: Tamper-evident audit logs with hash chain integrity for all actions.
Support
Q: How do I get help? A: Email support@disclosurely.com, use in-app chat, or browse this documentation.
Q: What are your support hours? A: Monday-Friday 9am-5pm GMT. Enterprise customers get 24/7 support.
Q: Do you offer training? A: Yes, documentation, video tutorials, and live training for Enterprise customers.
Still have questions?
Contact Support or email support@disclosurely.com