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Contact Support

Get help from our team. We're here to assist you.

Email Support

General Support: support@disclosurely.com

Technical Issues: tech@disclosurely.com

Billing Questions: billing@disclosurely.com

Security Concerns: security@disclosurely.com

Enterprise Support: enterprise@disclosurely.com

Response Times

Basic Plan: 48 hours
Pro Plan: 24 hours
Enterprise Plan: 4 hours (24/7 support)

In-App Chat

Available for Pro and Enterprise customers:

Click chat icon in bottom right
Describe your issue
Support team responds in real-time
Monday-Friday 9am-5pm GMT

Emergency Support

Enterprise customers only:

Critical system issues:

Call emergency hotline (see dashboard)
Available 24/7/365
Response within 1 hour

Before Contacting Support

Help us help you faster:

✅ Check documentation first ✅ Search FAQs for common issues ✅ Try troubleshooting steps ✅ Gather information:

Screenshots of error
Steps to reproduce
Browser and OS version
When issue started

What to Include in Support Requests

Good Support Request:

Subject: Cannot upload files to report

Issue: When I try to upload a PDF file to a new report,
I get an error message "Upload failed". 

File details:
- Size: 3.2MB
- Type: PDF
- Name: evidence.pdf

Browser: Chrome 120 on Windows 11
Started: Today at 2pm GMT
Already tried: Different browser, smaller file

Screenshot attached.

Poor Support Request: